FAQs

We repair North American brand appliances: refrigerators, freezers, ranges, dishwashers, washers, and dryers.

Yes. Our technicians come to your home to diagnose and repair your appliances on-site. Contact us to check availability and make an appointment.

• Electric Appliance: $125 for the service call
• Gas Appliance: $150 for the service call

Parts and labor extra. Additional conditions and fees apply for built-in or stacked appliances. Contact us for more information based on your situation

Yes. We maintain a large inventory of replacement parts. Browse our online inventory or contact our team to identify the right part for your model.

If the part you are looking for is not in stock, we can order it for you quickly. To help us identify the right part, please have your appliance's model number handy when you visit our store or contact us by phone.

Absolutely. If you're comfortable with repairs, you can do the work yourself:

• Difficulty scale: Each part in our online catalog has an indicator to help you assess the complexity of the installation.
• Turnkey service: If you prefer not to take any risks, our qualified technicians can come to your home to carry out the complete repair.

Our team will help you identify the right part. Contact us with your appliance's model and serial number—we'll guide you to the exact part you need.

Yes, our repairs and the parts installed are covered by a warranty. Ask for details when you make your appointment or purchase parts.

Yes, home delivery is free in Montreal for all appliance purchases of $500 or more.

Please contact us as soon as possible to reschedule your delivery appointment. It is important that someone is present to receive the appliance and sign for the delivery.

Yes. Replacement parts and maintenance products are shipped free of charge by parcel throughout Quebec for orders of $99 and more, and from $149 for the rest of Canada.

Yes, provided they are fully prepared for transport before our arrival.
For our team to pick up your old appliance, you must make the following preparations:

• Complete disconnection: The old appliance must be disconnected from the power grid, emptied of its contents (for refrigerators) or water (for washing machines), and disconnected from drainage or ventilation ducts.
• Uninstall: If your old laundry appliance is stacked or on a pedestal that you wish to keep or remove, it must be completely uninstalled AND unstacked before delivery.

Yes. You can add the installation and connection service when you order online or in store. Please consult the installation conditions before booking.

Yes, in-store pickup is free for all orders. You will receive an email notification as soon as your items are ready for pickup. Enjoy same-day pickup for in-stock items if your order is placed before 2 PM.

Delivery times vary depending on the request, but we ensure quick delivery most of the time. Our goal, whenever possible, is to deliver your device within one week. Contact us to find out current availabilities and schedule your delivery.

Yes. You can add the installation and connection service when you order online or in store with our advisors.

Installation is a technical service reserved exclusively for laundry appliances (washer, dryer, and stacked units). It includes placement in the chosen room and connection to hoses and ducts using new accessory kits purchased from Electrolibre.
⚠️ Please note the exclusions: Our delivery teams are not certified technicians (plumbers, electricians, carpenters). Therefore, this service does not include:

• Leveling of appliances.
• Installation of kitchen appliances (dishwashers are never installed).
• Gas connections (which require an appointment with our certified technician).
• De-installation or use of old pedestals.

Connection is the action of plugging in your appliance's electrical plug. Our delivery team plugs the power cord into your wall socket, provided the location is compliant, secure, and immediately accessible.

Yes, absolutely. For our team to proceed with the installation, you must meet the following conditions before their arrival:

• Appliance Type: Installation is exclusively for laundry appliances (washers, dryers, stacked units). No kitchen appliances (such as dishwashers) will be installed.
• New Accessories: You must have purchased a new installation kit from Electrolibre for each appliance. Our delivery personnel will not use any used parts or parts from another retailer.
• Compliant Plumbing: For washing machines, your water shut-off valves must be quarter-turn ball valves. Old rotary handle valves are not accepted.
• Space Ready and Accessible: Electrical outlets, conduits, and valves must be safe, clean, and immediately accessible. Your old pedestals must be removed before delivery.

If the location does not meet the required conditions (access, connections, standards), our delivery drivers will not be able to proceed with the requested service.
Installation and accessory fees will not be refunded.
Unsure? Our team is here to help you.

Fees vary depending on the type of device and the services required. Select services when ordering online or ask our in-store advisors for pricing.

Yes, absolutely. Everything must be fully prepared and functional before our delivery team arrives.
To avoid service refusal, please ensure the following:

• Accessibility and compliance: Electrical outlets, water shut-off valves, and drainage and ventilation ducts must be compliant, safe, and immediately accessible.
• Washer valves: Your water shut-off valves must be modern quarter-turn ball valves. Old rotary handle valves are not accepted.
• Gas stove: Installation of gas appliances requires specific certifications. This service requires an appointment with our certified technician.

Yes. We maintain a large inventory of replacement parts for most major appliance brands

Browse our online inventory or contact our team. Our advisors will help you identify the right part for your device model.

For your orders of parts and maintenance products, parcel shipping is free everywhere in Quebec from $99 and from $149 for the rest of Canada.

Yes, in-store pickup is free for all orders. You will receive an email notification as soon as your items are ready for pickup. Enjoy same-day pickup for in-stock items if your order is placed before 2 PM.

Absolutely. If you're comfortable with repairs, you can do the work yourself:

• Difficulty scale: Each part in our online catalog has an indicator to help you assess the complexity of the installation.
• Turnkey service: If you prefer not to take any risks, our qualified technicians can come to your home to carry out the complete repair.

Contact us. If a part is not immediately available, we can usually order it for you.

Yes. Our inventory covers parts for refrigerators, washers, dryers, stoves, and dishwashers for most major appliance brands.

Yes. A wide range of environmentally friendly products for cleaning the home and doing laundry is available in traditional format in our online store and in bulk in-store.

It's simple, economical, and ecological! Come to the store with your reusable containers, and our team will take care of everything for you with our comprehensive refill service.

1. Bring your containers: They do not have to be completely empty. You can come to top up a container that has already been started.
2. Initial weighing: Before refilling, our team weighs your container to subtract its initial weight (tare). This way, you only pay for the product added.
3. Refilling by our team: A member of our staff refills your container at the bulk station according to the desired quantity.
4. Sold by weight and discount: The final price is calculated only on the net weight of the product added. Furthermore, by bringing your own container, you instantly receive a 5% discount on that purchase.

Yes, provided they are fully prepared for transport before our arrival.
For our team to pick up your old appliance, you must make the following preparations:

• Complete disconnection: The old appliance must be disconnected from the power grid, emptied of its contents (for refrigerators) or water (for washing machines), and disconnected from drainage or ventilation ducts.
• Uninstall: If your old laundry appliance is stacked or on a pedestal that you wish to keep or remove, it must be completely uninstalled AND unstacked before delivery.

TerraCycle Zero Waste Boxes™ are turnkey recycling solutions for materials not accepted by municipal recycling programs (e.g. coffee pods, PPE, flexible plastic packaging).

Yes, completely free. Terracycle Zero Waste Boxes™ are available in-store for recycling small, difficult-to-recycle waste for kitchen items (excluding coffee pods) and office supplies (excluding batteries, printer items, and small electronics). Simple, free, effective!

Products are available in traditional packaging on our online store and in bulk directly in-store.

Absolutely. Our team of qualified technicians refurbishes used appliances to give them a second life.
At ELECTROLIBRE, every pre-owned appliance comes with a full 12-month warranty (parts and labor), offering you the same peace of mind and reliability as a new product, at a reduced price