Installation & connection of your appliances

Our delivery team will place your new appliance directly in the room of your choice. Depending on the type of appliance, we offer connection and installation services (either free or for a fee).

Simply select your options and essential accessories when placing your order online.

πŸ’‘ Distinguish the connection from the installation

  • Connection (Electricity): Simple connection of the power cord to your wall outlet.
  • Installation: Installation requires more work and handling by our delivery personnel and necessitates accessories to comply with our liability insurance policies.

πŸ”Œ Installation kit requirement

  • Required accessories: You must purchase a new installation kit for each appliance.
  • Safety and warranties: Our delivery personnel do not carry additional accessories and will refuse to use your old accessories.
  • Third-party purchases: If you purchase your accessories elsewhere and they are not compliant, the installation will be refused.
  • Non-refundable fees: No refund of installation fees will be granted in the event of non-compliance of your accessories. All services and installation accessories not used and/or canceled less than 48 hours before delivery are non-refundable and will not be credited.

πŸ“‹ Important information and restrictions

βœ… What we do

  • Electrical connection: Included if the location is secure and compliant. The delivery person may refuse the connection if they deem the electrical outlet non-compliant and/or dangerous.
  • Laundry installation: We only install washers, dryers, and stacked sets. New accessories (hoses, clamps) must be added to your cart when ordering.

❌ What we don't do

  • Kitchen appliances: ELECTROLIBRE does not install any kitchen appliances. In accordance with applicable laws, dishwashers are never installed by our team.
  • Old pedestals: We do not uninstall your old pedestals. They must be removed before our arrival. Our delivery personnel will not install new appliances on old bases.
  • Leveling: Leveling and adjusting the appliance feet are not included.

πŸ’§ Compatibility of your washing machine faucets

Before the delivery team arrives, inspect your plumbing installations. Our teams strictly refer to the valve models below to ensure a secure connection.

βœ… Accepted models (We connect):

  • Modern ball valves with quarter-turn mini-lever (red or black).
  • Recent installations, robust and perfectly leak-proof.

❌ Model rejected (We do not plug in):

  • Old-style rotary handle shut-off valves (multi-turn).
  • These systems present a high risk of leakage or seizing during operation.