In a context of labor shortages, where the number of appliance technicians struggles to meet demand, the "good" certified technicians are not always the most available, and a wait of a few days may sometimes be necessary. Fortunately, there are many certified appliance technicians and service centers to choose from, so it can be difficult to navigate. Here are some tips to help you choose.
Opt for a certified appliance technician in Quebec
To do this, do not hesitate to visit the
Élexpertise website (Sectoral Committee of the Workforce in the Electrical and Electronic Industry). You will be assured of having a qualified technician who has completed courses and obtained a recognized diploma or certification in the field.
Reputation and longevity
Even if we cannot rely solely on this criterion, just as a person's age does not indicate their competence, the years of activity of a certified appliance technician, a company, or a repair center can provide a certain amount of information.In a context of competition and change, a company's longevity indicates that it at least knows how to adapt and meet the demands of its customers. The number of years of experience and practice gives credibility. They also reassure about the competence and know-how of the person or company, even if they are not everything.
Word-of-mouth and customer reviews
What could be more reassuring than the kind words and recommendations of someone you appreciate or trust? When faced with a situation, we all naturally seek information from our entourage in the hope of finding advice or recommendations.Like word-of-mouth and other indicators, a Google review has no absolute value in itself, but the aggregation of several reviews can give an indication of the company or the person representing it. It's kind of the 2.0 version of word-of-mouth.
Warranty: a pledge of trust and quality
They are extremely important and can quickly provide information about the seriousness or lack thereof of a company or individual. Is the work performed guaranteed? In the event of a persistent problem, is the warranty honored? Do you have to fight to assert your rights?Your appliances are not the only ones to benefit from a warranty. A service call, parts, labor... all are entitled to it as well. A technician who does not guarantee their work, or offers you the minimum, is a technician who is not sure of their work or who chooses the easy way out.
The repairability of your appliance
Unfortunately, not all brands are equal when it comes to repair. Some control their parts distribution network more or less, choosing who has access to it and therefore who can offer you service.Overall, North American brand appliances are the easiest to find a technician for. You will also be able to foster competition by comparing prices from one repair center to another. Finally, you will benefit from an expanded parts distribution network.European and Asian brand appliances often force consumers to deal directly with them, or to go through an authorized service center. This has the effect of reducing your choices and increasing your costs.
Still looking for a certified appliance technician in Montreal?
Stop searching and
make an appointment now with Mathieu, our certified appliance technician.
