In a context of labor shortages, where the number of appliance technicians struggles to meet demand, "good" certified technicians are not always the most available, and a wait of a few days may sometimes be expected. Fortunately, there are many certified appliance technicians and service centers to choose from, so it can be difficult to navigate. Here are some tips to help you choose.
Opt for a certified Quebec appliance technician
To do this, do not hesitate to visit the
Élexpertise website (Sectoral workforce committee for the electrical and electronic industry). You will be assured of having a qualified technician who has completed courses and obtained a recognized diploma or certification in the field.
Reputation and longevity
Even if this criterion alone cannot be relied upon, just as a person's age does not indicate their competence, the years of activity of a certified appliance technician, a company, or a repair center can provide a certain amount of information.
In a context of competition and change, a company's longevity indicates that it at least knows how to adapt and meet its customers' requirements. The number of years of experience and practice lend credibility. They also reassure about the competence and know-how of the person or company, even if they are not everything.
Word-of-mouth and customer reviews
What could be more reassuring than the kind words and recommendations of someone you appreciate or trust? When faced with a situation, we all naturally ask those around us for advice or recommendations.
Like word-of-mouth and other indicators, a Google review does not have absolute value in itself, but a collection of several reviews can give an indication of the company or the person representing it. It's a bit like the 2.0 version of word-of-mouth.
The guarantee, a pledge of trust and quality
These are extremely important and can quickly indicate whether a company or individual is serious or not. Is the work guaranteed? In the event of a persistent problem, is the guarantee honored? Do you have to fight to assert your rights?
Your appliances are not the only ones to benefit from a guarantee. Travel, parts, labor... all are also entitled to it. A technician who does not guarantee their work, or offers you the minimum, is a technician who is not confident in their work or who chooses the easy way out.
The repairability of your appliance
Unfortunately, not all brands are equal when it comes to repair. Some more or less control their parts distribution network, choosing who has access and therefore who can offer you service.
Overall, North American brand appliances are the easiest to find a technician for. You can also play the competition by comparing prices from one repair center to another. Finally, you will benefit from an extended parts distribution network.
European and Asian brand appliances often require consumers to deal directly with them, or go through an authorized service center. This has the effect of reducing your choices and increasing your costs.
Still looking for a certified appliance technician in Montreal?
Stop searching and
make an appointment now with Mathieu, our certified appliance technician.
